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Contact Us
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OBSERVE: This section presents the definitive contact options available to all users of woocasino via woo-au.com, structured in accordance with applicable Australian (AU) and Curaçao regulatory requirements. Contact data, corporate identification, and licensing validation are fully integrated, addressing both explicit user support needs and implicit legal compliance obligations.

EXPAND: In addition to general support provisions, this section outlines key protective measures, dispute procedures, and jurisdiction-specific rights as mandated by AU's interactive gambling regulations. Woocasino's operational information, authorized contact channels, and complaint escalation framework are provided to ensure users' legal protections and transparent communication.

REFLECT: Content is structured for maximum legal clarity and accessibility, ensuring all AU users of woo-au.com can efficiently reach support, exercise statutory rights, and understand available dispute resolution pathways. All brand references remain exclusive to woocasino's official AU portal.

Official Contact Details and Corporate Information

  • Support Email: support@woo-au.com (primary channel for operational and player-related queries; monitored 24/7 with response target of one business day).
  • General Enquiries: info@woo-au.com (non-support requests and corporate communication).
  • Official Website: https://woo-au.com (exclusive AU-facing domain; all contact must occur via this portal to ensure legal standing and data protection).
  • Registered Office and Mailing Address: Scharlooweg 39, Willemstad, Curaçao (legal domicile - all written correspondence to be directed here).
  • Operating Entity: Dama N.V. (Registration Number: 152125), licensed and regulated by the Curaçao Gaming Control Board (GCB), License No. OGL/2023/174/0082 (valid through 2025).

Legal Obligation: Users are advised that all correspondence relating to support, complaints, and KYC (Know Your Customer) matters must be initiated via these official channels to ensure secure processing in line with AU and Curaçao regulatory standards.

Contact Form and Data Protection Principles

  • Direct Support Submission: Users may contact woocasino support via the embedded contact form below, providing an accurate email address and concise description of their request to enable prompt and efficient assistance.
  • Privacy Commitment: All personal information collected through communication channels (including email and contact form submissions) is processed in accordance with applicable data protection laws, including the Australian Privacy Act and Curaçao regulations. All data shall be retained solely for the purpose of fulfilling user requests, resolving complaints, and complying with legal obligations.
  • Consent and Notification: By submitting a contact request, users expressly consent to the collection and processing of their personal data for service and compliance purposes. Users have the right to request access to, correction of, or erasure of their data at any time by contacting support@woo-au.com.

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

User Rights, Dispute Resolution & Regulatory Disclosure

  1. Access to Support and Complaint Procedures:

    All AU users of woo-au.com are entitled to submit service enquiries, requests for information, and formal complaints at any time. Support staff are required to acknowledge all contacts within one business day and provide a substantive response or resolution within reasonable timeframes, not to exceed 30 days from initial contact where feasible.

  2. Escalation and Dispute Resolution:

    Users dissatisfied with the initial response may escalate complaints by expressly requesting review by a senior manager via support@woo-au.com. If satisfaction is not achieved, users may lodge a formal dispute with the Curaçao Gaming Control Board, referencing License No. OGL/2023/174/0082 (valid through 2025). Full details of dispute processes can be provided upon request.

  3. Regulatory Contact Disclosure:

    Woocasino, operated exclusively for AU users via woo-au.com, maintains all regulatory approvals through Dama N.V., Scharlooweg 39, Willemstad, Curaçao, under Curaçao GCB oversight. All legal correspondence shall reference these credentials to ensure valid recognition by regulatory authorities.

Regional Compliance Statement (Australia)

  • Lawful Access: woocasino services via woo-au.com are available exclusively to users in jurisdictions where online gambling is legal, including Australia. Users must be aged 18 or over and meet all eligibility requirements under AU law.
  • Responsible Gambling Resources: All AU users are strongly encouraged to consult local responsible gambling services. For immediate support, contact the National Gambling Helpline (Australia) at 1800 858 858 or visit gamblinghelponline.org.au.
  • Protective Clause: woocasino (via woo-au.com) expressly disclaims responsibility for losses arising from improper or unlawful play, user account breaches, or failure to comply with jurisdictional regulations. All users are expected to monitor local changes to relevant laws and to use all contact options responsibly.

2025 Temporal Alignment: All operational and licensing timeframes referenced within this document, including the Curaçao GCB License (OGL/2023/174/0082), are valid through 2025. Any subsequent updates will be communicated through woo-au.com and through our official support channels.