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Terms & Conditions

These Terms govern your relationship with the operator of woocasino, available exclusively via woo-au.com, as of 1 January 2025. By accessing or using the services provided on woo-au.com, you acknowledge and agree to be bound by these Terms, which establish the legally binding conditions for use of the platform and associated services, subject to Australian law and regulatory standards.

Definitions

OBSERVE: Terms must be clear and unambiguous for legal certainty. EXPAND: Legal definitions must address core roles, activities, and items relevant to online gambling under the AU regulatory environment. REFLECT: Definitions below serve as the interpretive core of this agreement and are to be referenced contextually throughout.

  • Operator: The entity responsible for operating woocasino through woo-au.com, registered as Dama N.V., Scharlooweg 39, Willemstad, Curaçao, company registration number 152125, licensed by the Curaçao Gaming Control Board (OGL/2023/174/0082; valid through 2025).
  • User: Any individual accessing, registering, or participating in gambling activities via woo-au.com, subject to these Terms and applicable laws.
  • Player: A registered User who actively participates in gambling or gaming activities on woo-au.com.
  • Bet: A monetary or value-staked wager placed by a Player in connection with the gambling services offered on woo-au.com.
  • Bonus: Any promotional credit, free spin, or other benefit awarded to Players, subject to explicit bonus terms and wagering requirements.
  • Wager: The act of placing a Bet, or the total amount staked by a Player as part of gambling activities.
  • KYC: "Know Your Customer" procedures, consisting of identity, age, and residency verifications required for regulatory compliance.
  • Account: The individually registered user profile permitting participation in services on woo-au.com.
  • Service: All gambling, gaming, and ancillary services provided by the Operator through woo-au.com.

Account Registration

OBSERVE: Registration requires strict adherence to AU age laws and identity verification processes. EXPAND: Australian law prohibits gambling access for individuals under 18 and mandates accurate record-keeping by operators. REFLECT: The process secures user identity and compliance, with binding obligations on registrants.

  1. Eligibility: Only individuals aged 18 years or older may register for, or use, an Account on woo-au.com. It is an offense under Australian law to access online gambling services while underage. The Operator may request proof of age at any time.
  2. Registration Process: Users must submit complete and accurate information during account creation, including but not limited to: name, date of birth, address, and valid email.
  3. Email Verification: Registration is not finalised until the User verifies their email address via a unique link sent to the provided email account.
  4. KYC Requirements: In accordance with regulatory obligations, Users must provide valid identification and supporting documents (e.g., government-issued ID, proof of address) upon request, prior to deposits, withdrawals, or as part of ongoing monitoring.
  5. User Obligations:
    • Maintain up-to-date and accurate Account information at all times.
    • Secure all login credentials; Users are solely responsible for all actions taken through their Account unless demonstrably compromised due to Operator negligence.
    • Immediately notify [email protected] of any suspected breach of Account security.
  6. Rejection or Closure: The Operator reserves the right to refuse registration or close any Account if eligibility or regulatory requirements are not met, without liability, except for withdrawal of lawful balances.

Betting & Gameplay Rules

OBSERVE: Betting and gameplay must comply with regulatory norms to ensure fairness, player safety, and avoid prohibited conduct. EXPAND: AU standards require minimum/maximum stake clarity and responsible gambling measures. REFLECT: These rules regulate Player conduct, wagering mechanics, and in-platform communications.

  1. Bet Placement:
    • All Bets must be placed through the Player's Account on woo-au.com.
    • Bets are subject to specified minimum and maximum stakes, displayed for each game. The Operator reserves the right to change limits, notify affected Users, and cancel Bets placed outside allowable parameters.
  2. Acceptance, Modification, and Cancellation:
    • Bets become final upon confirmation by the Player. Once accepted, Bets cannot be changed or cancelled by the Player, unless provided for by specific game rules or due to technical error acknowledged by the Operator.
  3. Live Casino & Chat Conduct:
    • Users are prohibited from using offensive, discriminatory, or abusive language in all live casino and chat features.
    • Any attempt at cheating, collusion, exploitation of software bugs, or fraud is strictly forbidden and may result in account suspension or permanent ban, regulatory reporting, and confiscation of winnings.

Regional Compliance Note: Compliance with AU standards on player protection, responsible gambling, and anti-fraud procedures is enforced at all times.

Bonus Terms

OBSERVE: Bonuses in AU must be governed by transparent, specific terms regarding eligibility, requirements, and limitations.
EXPAND: All promotional offers must comply with advertising and gaming codes, ensuring no misleading representations.
REFLECT: The section safeguards both Player and Operator by stipulating clear activation, use, and forfeiture policies for bonuses.

  1. Bonus Activation:
    • Bonuses, free spins, or promotional credits are granted in accordance with the explicit terms and eligibility criteria specified in each offer on woo-au.com.
    • Activation may require a qualifying deposit, opt-in action, or code entered at registration or cashiers.
  2. Wagering Requirements:
    • Each Bonus is subject to a specified wagering requirement, meaning Players must wager the Bonus amount (or combined deposit and Bonus) a set number of times before withdrawal is permitted.
    • All wagering must be completed within the defined timeframe (not exceeding 2025 for current offers); failure to comply will result in Bonus and winnings forfeiture.
  3. Game Restrictions & Prohibited Actions:
    • Certain games may be excluded from Bonus wagering; further, group play, risk-minimising bets, or abuse of Bonus terms (e.g., minimal risk betting, collusion) are strictly prohibited and may void Bonuses and related winnings.
    • Combining multiple Bonus promotions is not permitted unless expressly authorised in the relevant Bonus terms.
  4. Changes and Disqualification:
    • The Operator reserves the right to amend or withdraw Bonus offers at any time, provided any such amendments do not materially affect Bonuses already awarded, except as required for compliance or fraud prevention.

Legal Obligation: All Bonus offers are subject to fair use, consumer protection, and gaming advertising legislation enforced in Australia.

Payments & Withdrawals

OBSERVE: Payments and withdrawals are highly regulated in AU, with player due diligence and anti-money laundering controls in place.
EXPAND: Detailed requirements must address deposit and withdrawal methods, transaction limits, fees, and KYC.

  1. Accepted Methods:
    • Deposits and withdrawals on woo-au.com can be made via credit/debit cards, e-wallets, and supported cryptocurrencies. Availability may differ depending on Player residence and compliance with AU regulatory guidelines.
  2. Limits and Fees:
    • Minimum and maximum transaction amounts apply; specific limits are disclosed in the Payments section of woo-au.com.
    • Processing fees may be applicable and are displayed prior to confirmation of each transaction.
  3. Processing Times:
    • Deposits are generally processed instantly; withdrawals may require up to five (5) business days following successful KYC verification, but never exceed statutory timeframes unless caused by circumstances beyond Operator control (e.g., payment provider interruptions).
  4. KYC/Identity Checks:
    • No withdrawals will be processed until all required identity verification is complete, in line with AU anti-money laundering requirements. Players may be requested to provide additional documentation at any stage.
  5. Refunds:
    • Bets and Bonuses will only be refunded where justified by technical faults, errors attributable to the Operator, or as mandated by law. Refunds will be credited to the Player's Account or original payment method where feasible.

Legal Obligation: All transactions are monitored per AU anti-fraud and anti-money laundering laws.

Limitation of Liability

OBSERVE: AU law requires clear articulation of the Operator's liability and valid exclusions, provided statutory consumer rights are not overridden.
EXPAND: Exclusions must account for technical failures, third-party interruption, and player responsibility.
REFLECT: This clause balances user protection, Operator obligations, and lawful limitation of liability.

  • Operator Obligations: The Operator will provide the Service with reasonable skill and care, ensure fairness in game operation, and maintain the accuracy of results as determined by underlying game algorithms and independent testing.
  • Exclusions of Liability:
    • The Operator is not liable for any loss or damage incurred due to technical failures, network interruptions, or errors in software, unless directly caused by the Operator's gross negligence or willful misconduct.
    • No liability is accepted for interruptions or deficiencies caused by internet service providers or force majeure events (e.g., natural disasters, legal changes).
  • Limit of Claims: The maximum aggregate liability of the Operator in respect of any one Bet shall not exceed the amount of the disputed Bet placed by the Player.
  • Non-excludable Rights: Nothing in these Terms affects statutory rights of users under the Australian Consumer Law that cannot be lawfully excluded.

Intellectual Property Rights

OBSERVE: Ensure AU-compliant IP notice for content and software. EXPAND: Address unauthorized use, reproduction, or distribution. REFLECT: Protects Operator rights and deters infringement.

  • Ownership: All content, software, and materials on woo-au.com are the exclusive property of the Operator or its licensors, protected by international copyright and intellectual property laws.
  • Prohibition: You may not copy, modify, decompile, distribute, transmit, display, reproduce, republish, or otherwise exploit any part of the Service or its content without the Operator's express prior written consent.
  • Trademarks: All trademarks, logos, and brands used are the property of their respective owners and may not be used without authorization.

Privacy & Data Protection

OBSERVE: AU privacy law imposes strict requirements on data collection, processing, and cross-border transfer.
EXPAND: Players must be informed of their rights and the use of personal data.
REFLECT: Compliance is achieved by referencing the full Privacy Policy and giving a compliance summary.

  • Your personal data will be processed in accordance with the Privacy Policy of woo-au.com, which complies with applicable Australian privacy and data protection legislation and relevant provisions of Curaçao law as Operator's jurisdiction.
  • The Operator undertakes to use reasonable safeguards to protect User data and to process it only for purposes detailed in the Privacy Policy. By using this Service, you consent to the collection, storage, and processing of your data as described.

For full details, refer to the Privacy Policy available on woo-au.com.

Changes to Terms

OBSERVE: Australian consumer law requires clear and timely notice of contractual amendments.
EXPAND: Mechanisms must be in place for communication and opt-out prior to enforcement of new terms.
REFLECT: This clause provides transparency and user protection.

  • Notice of Changes: The Operator may update these Terms from time to time. Users will be notified of material changes via email (to the email address provided in Account details) and/or via an on-site banner notification on woo-au.com, at least seven (7) days before changes apply, except where immediate change is required by law.
  • User Rights: If you disagree with modified Terms, you may discontinue use of woo-au.com and, if applicable, request Account closure and withdrawal of funds, subject to regulatory requirements.

Termination & Suspension

OBSERVE: Account closure and suspension need explicit grounds and a transparent procedure.
EXPAND: AU standards demand user notification, access to balance, and appropriate legal remedies.
REFLECT: Section ensures fair notice and regulatory alignment for account-related actions.

  1. Grounds for Action: The Operator may block, suspend, or permanently close Accounts:
    • For breaches of these Terms, suspicious transactions, provision of false information, or regulatory non-compliance.
    • Upon lawful government request or as required by AU or Curaçao gambling authorities.
    • For inactivity in excess of the period specified on woo-au.com or by law.
  2. Procedure:
    • The Operator will notify affected Users via email (as provided in Account details) stating the reason for action and, where appropriate, instructions for rectification or rights of appeal.
    • Any lawful Account balance will, subject to completion of KYC and anti-fraud checks, be refunded using the most recent payment method, unless contrary legal obligations or valid claims exist.
  3. User Initiated Termination: Users may request to close their Account at any time by contacting [email protected]. The Operator will process closure and payout in accordance with withdrawal procedures and regulatory requirements.

Governing Law & Jurisdiction

OBSERVE: Must specify operator's law and regional consumer protection.
EXPAND: Consider the Operator's Curaçao license and AU consumer access rights.
REFLECT: Ensures clarity of applicable law, dispute procedure, and user protection.

  • Governing Law: These Terms are governed by and construed in accordance with the laws of Curaçao, with due consideration of applicable Australian consumer protection laws for Users residing in Australia.
  • Jurisdiction: Any dispute or claim arising under these Terms or relating to the use of woo-au.com shall be subject to the exclusive jurisdiction of the courts of Curaçao, unless otherwise required under the statutory rights of Australian consumers.
  • Dispute Resolution: Users should first contact [email protected] to resolve any disputes amicably. If resolution cannot be achieved, parties may seek resolution via the Curaçao Gaming Control Board, or the competent authority as applicable under consumer law, including mediation or arbitration as provided by law.

Contact Information

OBSERVE: Contact data must be accurate and comprehensive for legal and support queries.
EXPAND: AU law encourages transparent communication for consumer protection.
REFLECT: Providing multiple verified contact points for Users and regulators supports compliance and user trust.

  • Customer Support Email: [email protected] (critically important; for all customer service queries)
  • General Enquiries Email: [email protected]
  • Official Website: woo-au.com
  • Mailing & legal address: Scharlooweg 39, Willemstad, Curaçao

Operator: Dama N.V., company registration number 152125, regulated and licensed for online gaming by the Curaçao Gaming Control Board (OGL/2023/174/0082; valid through 2025). For further information, Users may contact the Customer Support team at [email protected].